1. Overview
StoryOlive is operated by Latitude Point Ltd, a company registered in England and Wales. Website purchases are billed by Polar, our merchant of record. In-app purchases are billed by Apple or Google Play where offered. Your receipt identifies the provider that charged you.
2. Website purchases: 30-day refund window
You may request a full refund within 30 days of your purchase (or of a renewal, if you were charged for a new period you did not intend to keep). Email support@storyhebrew.com from the address on your StoryOlive account and include the approximate purchase date.
App Store purchases
Request a refund from Apple at reportaproblem.apple.com. Apple handles the request under its refund rules and applicable consumer law. Our website refund process through Polar cannot refund an Apple charge.
Google Play purchases
Use Google Play's refund request process or contact us with your Google Play order number for help. Google Play's refund rules and applicable consumer law apply.
3. UK and EEA consumer rights
If you are a consumer, you may also have statutory cancellation rights. Those rights are in addition to this policy.
4. How refunds are paid
Approved website refunds are processed by Polar back to your original payment method. Your bank or card issuer may take a further 5–10 business days to show the credit. App store refund timing depends on that store and your payment provider.
5. Cancellations
Cancel website subscriptions from your account page. For an App Store subscription, use Apple's subscription settings. For a Google Play subscription, use Google Play's subscription settings. After you cancel you keep Premium until the end of the period you have paid for. Canceling stops future charges. It does not automatically refund the current period unless you also request a refund under this policy or consumer law.
Deleting the app or your StoryOlive account does not cancel an App Store or Google Play subscription. Cancel it separately with the store to stop future charges.
6. Free tier
Free stories and features do not involve a payment, so no refund applies.
7. Changes
We may update this policy. The new date will appear at the top of this page.
8. Contact
Refund questions: support@storyhebrew.com.